Here's a clear, straightforward explanation of how we collect your personal information, where we store it, and how we keep it secure.
How Games999 Keeps Your Data Safe — At a Glance
All transactions and data exchanges on Games999 are protected by bank-grade SSL encryption. No third party can access your information under any circumstances.
Your name, mobile number, NID, or transaction details are never sold or shared with any advertising agency or third party.
All data is stored on firewall-protected servers. Regular security audits are conducted, and multiple layers of protection are in place to prevent unauthorized access.
Games999 only collects the information that is strictly necessary. No unnecessary personal data is requested, and a minimal data collection policy is strictly followed.
You have the right to view, correct, or delete your personal information at any time. Simply contact our support team and we will take the appropriate action.
Games999 uses cookies solely to improve your experience. You can choose which cookies to enable or disable directly through your browser settings.
Section 01
When you register and use our services at Games999, we collect certain information from you. This is standard practice — every legitimate online platform does it. We only collect what is genuinely necessary.
Information collected at registration:
Information collected during KYC verification:
Automatically Collected Information:
Games999 never stores your full payment card number or mobile banking PIN. All transactions are processed through a payment gateway, and that information remains solely with the gateway.
Section 02
Games999 collects data for three main reasons — to provide our services, to ensure security, and to meet legal obligations.
| Data Type | Purpose of Use |
|---|---|
| Name & Mobile Number | Account creation, OTP verification & support communication |
| NID / Passport | KYC verification, age confirmation, and fraud prevention |
| Transaction Information | Payment processing, dispute resolution, and compliance with anti-money laundering regulations |
| Betting History | Delivering personalised offers and monitoring responsible gaming |
| IP & Device Information | Duplicate Account Detection and Security |
| Cookie Data | Improving your experience and maintaining login sessions |
Important: Games999 never uses your data for advertising purposes or sells it to third parties.
Section 03
All data collected at Games999 is stored in high-security data centres. These servers are protected by firewalls and intrusion detection systems. Any unauthorised access attempt triggers an immediate alert and response.
How Games999 Protects Your Data:
How long we retain data: Information for active accounts is kept for as long as the account remains open. Once an account is closed, data is retained for a defined period as required by law, then securely deleted.
Section 05
Cookies are small text files stored in your browser. Games999 uses cookies to make your experience smoother and to maintain security. Cookies cannot be used to track you or steal your personal information.
| Cookie Type | Purpose | Type |
|---|---|---|
| Session Cookie | Remembering Login State | |
| Preference Cookie | Saving language & interface preferences | |
| Security Cookie | CSRF Attack Prevention | |
| Performance Cookie | Measuring and improving page load times | |
| Referral Tracking | Correctly allocating referral bonuses |
Disabling essential cookies may cause certain features on Games999 to stop working. Other cookies can be turned off through your browser settings without affecting your overall experience on the platform.
Section 06
You have a number of rights regarding your account information on Games999. To exercise any of these rights at any time, please reach out to our support team.
You can exercise these rights at any time
Right to Access
You can request to know what information Games999 holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
After account closure, you may request deletion of any data held beyond legal requirements.
Right to Restrict Processing
You may request that your data be used only for specific purposes.
Right to Data Portability
You may request a copy of your personal data in a readable format.
Right to Object
You have the right to object to certain types of data processing.
Section 07
Games999 strictly does not collect data from anyone under 18, nor does it allow them to open an account. Age is verified at registration, and date of birth is confirmed during the KYC process.
If an account belonging to a minor is detected:
If a parent or guardian suspects a minor is using Games999, please contact support immediately.
Section 08
Games999 may update this Privacy Policy when necessary. If changes are made, the date at the top of the page will be updated. For significant changes, a notification will be sent to your registered mobile number or email address.
Continued use of the platform after any changes to this policy will be considered acceptance of the updated terms. If you do not agree with the revised policy, you have the option to close your account.
Section 09
For any questions, requests, or complaints regarding your data, get in touch with Games999:
We aim to respond to all data-related requests within 30 business days. For urgent matters, our live chat team is available to assist you immediately.
Feel free to reach out with any privacy concerns. We take every question seriously.
It's natural to think twice before sharing your information on any online platform — especially sensitive details like your mobile number or national ID. Knowing where that data goes matters. Games999 takes this seriously, which is why our privacy policy is written in plain, simple language with no ambiguity.
When you register at Games999, you are asked for your mobile number and name — solely for account creation and OTP verification. This information will never be used to send you unsolicited promotions or shared with any third party. Many people in Bangladesh are cautious about sharing personal information online — that caution is valid, and Games999 respects it.
Many users have questions about the KYC identity verification process. Submitting a copy of your NID or passport can feel uncomfortable — that's completely understandable. But KYC is done primarily for your own protection. Imagine someone trying to open a fraudulent account in your name to withdraw funds — without KYC, that would be very difficult to prevent. At Games999, KYC information is used solely to verify your identity and meet legal obligations. Not for advertising, not for marketing, and never sold to any third party.
It's worth explaining how we handle betting history. Games999 retains your betting history for two main reasons — as evidence for dispute resolution, and for responsible gaming monitoring. Responsible gaming monitoring means that if a member's betting behaviour shows signs of a problem, our support team can proactively reach out and offer assistance. This is done entirely in the interest of our members.
Many users don't realise they have the right to view or delete their own data. At Games999, these rights are fully active. If you'd like to know what information we hold about you, email our support team and you'll receive a response within 30 working days. You can also request corrections to any inaccurate data. After closing your account, you may request deletion of any data that is not required to be retained under legal obligations.
Let's clear up a common misconception about cookies — many people associate them with tracking or privacy violations. Games999 uses cookies for a limited set of purposes only: keeping you logged in, saving your language preference, and maintaining security. Without them, you'd be logged out every time you refreshed a page. You can turn off non-essential cookies at any time through your browser's cookie settings.
A final note — data protection is an ongoing process. Games999 conducts security audits every three months, and all staff access to data is strictly controlled. Should a security issue ever arise, affected members will be notified immediately. At Games999, your data belongs to you — that is our commitment.
Responsible Gaming: Enjoy gaming at Games999, but play within your limits. Set a budget and take regular breaks. To learn more, visit our Responsible Gaming Page.
This Privacy Policy is part of Games999's Terms & Conditions together with. Reading both documents together will give you a complete understanding of how to use the platform.
Frequently Asked Questions About Our Privacy Policy & Services